Public Services Assistant II (Mobile Services/Bookmobile)

Akron-Summit County Public Library; Akron (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Akron-Summit County Public Library is hiring a Public Services Assistant II for Mobile Services/Bookmobile in Akron, OH. This full-time 37.5-hour role drives the Mobile Services van, assists customers, and supports various outreach initiatives.

The PSA II will interact with diverse populations, maintain safety procedures, and perform clerical and merchandising tasks as part of a busy library mobile unit. Salary is hourly and includes standard benefits.

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Valid driver's license, automobile insurance, and reliable personal transportation.
• Knowledge of the principles and practices of library science and customer service.
• Ability to lift light objects and push carts, and work in all weather conditions.

Responsibilities

• Advises and assists customers with the selection, organization, and interpretation of Library materials.
• Provides services to special populations (e.g., nursing home residents, schools, youth-serving agencies, corrections facilities).
• Answers frequent customer phone calls and emails.
• Drives Mobile Services van and operates vehicle equipment, including a hydraulic lift and a wheelchair lift, in all weather conditions.
• Performs merchandising tasks including displays and reader’s advisory lists.
• Serves as person-in-charge as assigned, including accepting holds, providing readers advisory, and solving public service problems.
• Provides backup assistance to Main Circulation staff.
• Assists Bookmobile Drivers with accident and safety procedures.
• Ensures safety of Library vehicle passengers, and in the event of accidents or emergencies, follows all appropriate post-incident procedures.
• Performs a variety of routine clerical duties and compiles operational statistics.
• Performs other duties as assigned.

Skills

Customer service

Community outreach

Driving

Vehicle operation

Troubleshooting vehicle software/hw

Physical stamina

Education

High school diploma or equivalent

Some college coursework

Associate’s degree

Bachelor’s degree

Tools

Van operation software

Vehicle equipment handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant II (Mobile Services/Bookmobile)

MOBILE SERVICES Full Time Paraprofessionals Akron, OH, US

Salary Range: $15.68 To $15.68 Hourly

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

DUTIES & RESPONSIBILITIES:

The ASCPL is hiring a full-time (37.5 hours per week) Public Service Assistant II (PSA II) at the Mobile Services division to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.

The PSA II works on all Mobile Services vehicles while spending a considerable amount of time interacting with customers and coworkers and:

• Advises and assists customers with the selection, organization, and interpretation of Library materials.
• Provides services to special populations (e.g., nursing home residents, schools, youth-serving agencies, corrections facilities).
• Answers frequent customer phone calls and emails.
• Drives Mobile Services van and operates vehicle equipment, including a hydraulic lift and a wheelchair lift, in all weather conditions.
• Performs merchandising tasks including displays and reader’s advisory lists.
• Serves as person-in-charge as assigned, including accepting holds, providing readers advisory, and solving public service problems.
• Provides backup assistance to Main Circulation staff.
• Assists Bookmobile Drivers with accident and safety procedures.
• Ensures safety of Library vehicle passengers, and in the event of accidents or emergencies, follows all appropriate post-incident procedures.
• Performs a variety of routine clerical duties and compiles operational statistics.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required:High school diploma or equivalent with some college coursework or Associate’s degree. Valid driver's license, automobile insurance, and reliable personal transportation. Knowledge of the principles and practices of library science. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service and community outreach to diverse populations. Ability to handle delivery bags and push book trucks loaded with materials. Ability to drive the Library’s van. Ability to troubleshoot Library vehicle software and hardware independently. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to work in offices, loading docks, and tight spaces. Ability to wear steel toed shoes and other necessary personal productive equipment (PPE). Ability to work inside and around Mobile Services vehicles in all weather conditions in a work environment that is moderate to loud. Ability for moderate physical effort, including considerable standing and walking. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass pre-employment drug, criminal background, and education verification screenings.

Preferred: Bachelor’s degree. Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER