Public Library Service Desk Pro — FT, Evenings/Saturdays

Akron-Summit County Public Library; Akron (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Akron-Summit County Public Library is hiring a Public Services Assistant II at the Firestone Park Branch in Akron, OH. This full-time position (37.5 hours/week) includes evenings, Saturdays, and Sunday service at Main Library in Downtown Akron.

The role centers on assisting customers, guiding material use, and providing technology support on the public floor. The PSA II will interact with customers at a busy desk, help locate materials, support printing and faxing, and ensure policy compliance

Qualifications

• Requires high school diploma or equivalent with some college coursework or an Associate’s degree.
• Knowledge of customer interests related to library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Strong customer service skills and ability to assist with reference questions.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Assists with answering varied reference questions and directs to appropriate resources if needed.
• Helps customers use Library technology and provides instruction on internet and databases.
• Interprets library policies to the public in a customer-friendly way.
• Addresses problems and maintains order on the floor.
• Performs clerical duties and maintains supply stock.
• Handles circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Communication

Computer skills

Lifting 25 lbs

Education

High school diploma or equivalent with some college or Associate’s degree

Bachelor’s degree (Preferred)

Job description

Akron-Summit County Public Library is hiring a Public Services Assistant II at the Firestone Park Branch in Akron, OH. This full-time position (37.5 hours/week) includes evenings, Saturdays, and Sunday service at Main Library in Downtown Akron.

The role centers on assisting customers, guiding material use, and providing technology support on the public floor. The PSA II will interact with customers at a busy desk, help locate materials, support printing and faxing, and ensure policy compliance