Public Services Assistant II (Part-time) (Firestone Park)

Akron Library; Akron (OH); On-site; USD 18,000 - 25,000; Part time

Job summary

The Akron-Summit County Public Library in Akron, OH is hiring a part-time Public Services Assistant II for Firestone Park. This 22.5-hour-a-week role includes evenings and Saturdays, with Sundays at Main Library, and involves direct customer service at the public desk.

You will assist patrons with Library materials, technology, and reference needs, help with circulation and processing, and support programs and information services while upholding library policies and providing friendly,

Qualifications

• High school diploma or equivalent with some college coursework or an Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to use a computer and job-related software.
• Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet) and push Library materials carts up to 200 pounds.
• Ability to pass criminal background and education verification check screenings.

Responsibilities

• Greets customers at the public service desk.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Library databases

Reference assistance

Computer skills

Material handling

Sorting materials

Education

High school diploma

Some college coursework

Associate’s degree

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant II (Part-time) (Firestone Park)

Firestone Park, Akron, OH, US

Salary Range: $15.68 To $15.68 Hourly

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

DUTIES & RESPONSIBILITIES:

The ASCPL is hiring a part-time (22.5 hours per week, including evenings, Saturdays, and Main Library in Downtown Akron on Sundays) Public Service Assistant II (PSA II) at the Firestone Park Branch to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.

The PSA II role requires frequent in-person interactions and communication, and the role works at least 75% of the workday at a busy public service desk and on the public floor interacting with customers and coworkers while helping to find materials, supporting people with technology, helping customers with faxing and printing, and much more. The PSA II:

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required: High school diploma or equivalent with some college coursework or Associate’s degree. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.

Preferred: Bachelor’s degree. Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER