Part-Time Public Services Assistant II — Library Help

Akron-Summit County Public Library; Akron (OH); On-site; USD 18,000 - 25,000; Part time

Job summary

Akron-Summit County Public Library is seeking a Public Service Assistant II at the Firestone Park Branch in Akron, OH. This part-time role supports learning, information services, and community programs while engaging customers on the public floor.

The PSA II works about 22.5 hours weekly, including evenings, Saturdays, and Sundays, primarily at a busy service desk, helping patrons locate materials, use technology, and access library resources.

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom in public libraries.
• Skill in customer service.
• Ability to use a computer and library software.
• Ability to lift light objects (<25 pounds), carry short distances, and push carts up to 200 pounds.
• Ability to pass criminal background and education verification checks.
• Preferred: Bachelor’s degree and library work experience.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user.
• Assists customers in using Library technology, including the internet and Library databases.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Skills

Customer service

Computer skills

Material handling

Interpersonal skills

Education

High school diploma or equivalent with some college coursework or Associate’s degree

Bachelor’s degree

Job description

Akron-Summit County Public Library is seeking a Public Service Assistant II at the Firestone Park Branch in Akron, OH. This part-time role supports learning, information services, and community programs while engaging customers on the public floor.

The PSA II works about 22.5 hours weekly, including evenings, Saturdays, and Sundays, primarily at a busy service desk, helping patrons locate materials, use technology, and access library resources.