Mobile IT Support Specialist (Contract) - Orlando

Aleron; Orlando (FL); On-site; USD 30,000 - 33,000; Full time

Job summary

Aleron in Orlando, FL is seeking a Mobile Support Specialist to provide hands-on support for mobile devices and services across the organization. You'll work with end users, vendors, and IT teams to ensure mobile solutions are reliable, secure, and aligned with standards.

The role offers a 12-month contract, 40 hours per week, first shift, with opportunities to grow within a global workforce solutions leader.

Qualifications

• 1+ years of experience in IT operations, end-user support, or enterprise IT environments.
• 1+ years of customer service experience supporting end users.
• High School Diploma or GED required.

Responsibilities

• Provide technical support and troubleshooting for mobile devices, applications, and related services.
• Communicate IT changes, coordinate device updates and upgrades, and support end users throughout the process.
• Partner with vendors to manage mobile services and deliver effective solutions.
• Create and maintain user guides, process documentation, and operational reports while supporting change and release activities.
• Manage mobile device lifecycle activities, including line audits, device decommissioning, shipping, and ensuring compliance with mobile usage policies.

Skills

IT operations

End-user support

Customer service

Communication

Excel

Apple devices

iOS

Cybersecurity basics

Education

High School Diploma or GED

Tools

Office 365

Job description

Aleron in Orlando, FL is seeking a Mobile Support Specialist to provide hands-on support for mobile devices and services across the organization. You'll work with end users, vendors, and IT teams to ensure mobile solutions are reliable, secure, and aligned with standards.

The role offers a 12-month contract, 40 hours per week, first shift, with opportunities to grow within a global workforce solutions leader.