Service Desk Specialist

Insight Global; Orlando (FL); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Healthcare insurance offerings

Paid leave

Job summary

A staffing and recruiting firm based in Orlando is seeking a Service Desk Support Specialist for short-term contract work. The role involves providing Tier 1 and Tier 2 technical support for an aviation client, where you will troubleshoot hardware, software, and network issues, respond to service desk tickets, and assist with account setups. Required qualifications include 1–3 years of IT support experience and a strong knowledge of Windows OS and Microsoft Office. Compensation ranges from $17 to $19 per hour, with healthcare and paid leave benefits as applicable.

Qualifications

• 1–3 years in IT support or service desk roles.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Familiarity with ticketing systems like ServiceNow or Jira.

Responsibilities

• Provide Tier 1 and Tier 2 support for end-users.
• Respond to service desk tickets promptly.
• Assist with account setup, password resets, and basic system administration tasks.

Job description

Overview

We are seeking a Service Desk Support Specialist to provide Tier 1 and Tier 2 technical support for an aviation client based in Orlando. This is a short-term contract with the possibility of extension, ideal for someone who thrives in fast-paced environments and can deliver exceptional customer service and technical assistance.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for end-users, including troubleshooting hardware, software, and network issues.
• Respond to service desk tickets promptly and ensure timely resolution.
• Assist with account setup, password resets, and basic system administration tasks.

Requirements

• Experience: 1–3 years in IT support or service desk roles.
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
• Ability to work onsite in Orlando for the duration of the contract.
• Duration: 8 weeks with potential for extension.
• Schedule: Standard business hours (with flexibility as needed).

Compensation

$17–$19/hr

Benefits

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology

Industries: Staffing and Recruiting