IT Support Technician

WheelHouse IT; Orlando (FL); On-site; USD 121,669,632 - 137,704,896; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Flexible work from home options

Paid vacation

Company cell phone

Performance-based bonuses

Training

Team events

Job summary

WheelHouse IT in Orlando is seeking a Support Technician to provide remote and on-site IT support for PCs, networking devices, servers, and software across organizations of all sizes. This role reports to the Support Desk Manager and offers a compensation range of $17-19/hour depending on experience.

You will work directly with clients and staff of varying technical abilities, handle desktop, server, and network issues, and contribute to maintaining hosted and cloud environments.

Qualifications

• 1+ year of experience in supporting LAN/WAN networks and connectivity.
• Experience with Microsoft products including Office 365 and Windows OS.
• Active Directory administration experience.
• Familiarity with registrars, SSL, and hosting providers.

Responsibilities

• Provide remote and on-site support for PCs, networking equipment, servers, and desktop software.
• Work directly with clients and internal staff of varying technical abilities.
• Maintain and enhance internal systems and customer-hosted cloud environments.
• Participate in projects when needed.
• Contribute to improving IT environment and customer service.

Skills

LAN/WAN networking

AD administration

MS Windows + Office 365

RMM (LabTech)

PSA (ConnectWise)

Customer service

Education

A+ and Network+ Certifications

Tools

LabTech

ConnectWise

Job description

At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations. This position is located at our Orlando office,and the compensation range is $17-19/hour, depending on experience level.

As a Support Technician, you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.

Requirements:

• 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers
• Technical certifications or training equivalent to A+ and Network+ preferred
• Prior experience in an MSP or support environment highly desirable
• Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus
• Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
• Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others
• Local candidates only

Benefits

• medical, dental, and vision insurance
• short-term and long-term disability insurance
• life insurance
• 401K with company match
• flexible work from home options
• paid vacation
• a company-sponsored cell phone
• performance-based bonuses
• training
• other perks that make this a great place to work, learn, and grow
• Friday Happy Hours and company events to promote team bonding.

Responsibilities:

• Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
• Work directly with clients and internal staff of varying technical abilities
• Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
• Participate in projects when needed
• Contribute to improving the IT environment and providing exceptional customer service and support

Prior experience in an MSP or support environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Orlando, FL need apply. This is an in office position.

If you are up for the challenge, ready to step up to opportunities, and driven to improve yourself and the environment, we want you to be a part of our exciting, fast-paced, and dynamic team!