Information Technology Specialist

Aleron; Orlando (FL); On-site; USD 30,000 - 33,000; Full time

Job summary

Aleron in Orlando, FL is seeking a Mobile Support Specialist to provide hands-on support for mobile devices and services across the organization. You'll work with end users, vendors, and IT teams to ensure mobile solutions are reliable, secure, and aligned with standards.

The role offers a 12-month contract, 40 hours per week, first shift, with opportunities to grow within a global workforce solutions leader.

Qualifications

• 1+ years of experience in IT operations, end-user support, or enterprise IT environments.
• 1+ years of customer service experience supporting end users.
• High School Diploma or GED required.

Responsibilities

• Provide technical support and troubleshooting for mobile devices, applications, and related services.
• Communicate IT changes, coordinate device updates and upgrades, and support end users throughout the process.
• Partner with vendors to manage mobile services and deliver effective solutions.
• Create and maintain user guides, process documentation, and operational reports while supporting change and release activities.
• Manage mobile device lifecycle activities, including line audits, device decommissioning, shipping, and ensuring compliance with mobile usage policies.

Skills

IT operations

End-user support

Customer service

Communication

Excel

Apple devices

iOS

Cybersecurity basics

Education

High School Diploma or GED

Tools

Office 365

Job description

Information Technology Specialist

Location: Orlando, FL

Employment Type: Contract (12 months)

Industry: Manufacturing

Compensation: $22.00/hr.

Schedule: 40 hrs/Week. - 1st shift

About the Opportunity

• We're looking for a Mobile Support Specialist to provide hands-on support for mobile devices and services across.
• In this role, you'll work closely with end users, vendors, and internal IT teams to ensure mobile solutions are reliable, secure, and aligned with organizational standards. If you enjoy solving technical issues, improving processes, and delivering a great user experience, this is an excellent opportunity to make an impact.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Provide technical support and troubleshooting for mobile devices, applications, and related services.
• Communicate IT changes, coordinate device updates and upgrades, and support end users throughout the process.
• Partner with vendors to manage mobile services and help deliver effective solutions.
• Create and maintain user guides, process documentation, and operational reports while supporting change and release activities.
• Manage mobile device lifecycle activities, including line audits, device decommissioning, shipping, and ensuring compliance with mobile usage policies.

What You'll Bring

• High School Diploma or GED.
• 1+ years of experience in IT operations, end-user support, or enterprise IT environments.
• 1+ years of experience in customer service, supporting end users.

What Sets You Apart

• Excellent written and verbal communication skills, including presentation skills.
• Experience with iOS platforms.
• Experience with Microsoft Office 365 and related applications.
• Familiarity with cybersecurity concepts.
• Good written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
• Good organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
• Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.
• Excellent Customer Service skills.
• Excellent Excel skills, creating and using reports in Excel.
• Familiar with operating Apple devices.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.
• Able to work a 40-hour work week.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.