Mobile Device Support Specialist

Ampcus Inc; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Ampcus Inc. is hiring for a Mobile Device Support role based in Orlando, FL. This position supports mobile devices and related services across North America, ensuring alignment with company standards and operational needs.

Responsibilities include troubleshooting, developing user guides, coordinating device updates, documenting processes, and supporting IT change and release activities. Strong communication and organizational skills are essential, with preference for iOS and Office 365

Qualifications

• Interest or experience in IT operations, end-user support, or enterprise IT environments.
• Excellent written and verbal communication skills, including presentation skills.
• Experience with iOS platforms (preferred).
• Experience with Microsoft Office 365 and related applications (preferred).
• Familiarity with cybersecurity concepts (preferred).
• Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
• Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.

Responsibilities

• Work directly with end users within the region to communicate changes and impacts to their IT environment.
• Partner with vendors on service contracts to ensure optimal solutions for customers.
• Provide troubleshooting support for mobile devices and mobile applications.
• Develop user guides and instructions for organization-specific application configurations and setup.
• Coordinate updates and upgrades for mobile devices with customers.
• Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
• Support change and release processes for the implementation of IT systems.
• Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
• Manage decommissioning and shipping of devices to remarketing partners.
• Generate and present results of clean-up efforts to the supervisor.
• Ensure compliance with guidelines outlined in the Mobile Policy by business users.

Skills

IT operations

End-user support

Communication skills

iOS experience

Office 365

Cybersecurity concepts

Organizational skills

Multitasking

Independent working

Cross-functional collaboration

Job description

Ampcus Inc. is hiring for a Mobile Device Support role based in Orlando, FL. This position supports mobile devices and related services across North America, ensuring alignment with company standards and operational needs.

Responsibilities include troubleshooting, developing user guides, coordinating device updates, documenting processes, and supporting IT change and release activities. Strong communication and organizational skills are essential, with preference for iOS and Office 365