Mobile Device Support - Digital Core HUB Partnering & Support

Ampcus, Inc; Orlando (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Ampcus Inc. in Orlando, FL is seeking a Mobile Device Support specialist to assist end users across North America with mobile devices and related services, ensuring alignment with company standards.

The role requires strong communication skills and experience with iOS and Office 365, and it emphasizes independent and collaborative work in a fast-paced IT environment.

Qualifications

• Interest or experience in IT operations, end-user support, or enterprise IT environments.

Responsibilities

• Work directly with end users within the region to communicate changes and impacts to their IT environment.
• Partner with vendors on service contracts to ensure optimal solutions for customers.
• Provide troubleshooting support for mobile devices and mobile applications.
• Develop user guides and instructions for organization-specific application configurations and setup.
• Coordinate updates and upgrades for mobile devices with customers.
• Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
• Support change and release processes for the implementation of IT systems.
• Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
• Manage decommissioning and shipping of devices to remarketing partners.
• Generate and present results of clean-up efforts to the supervisor.
• Ensure compliance with guidelines outlined in the Mobile Policy by business users.

Skills

IT operations

End-user support

Communication skills

Presentation skills

iOS platforms

Microsoft Office 365

Cybersecurity concepts

Organizational skills

Independent and collaborative work

Time management

Tools

Office 365

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Mobile Device Support - Digital Core HUB Partnering & Support

Location(s): Orlando, FL

Position Overview:

This role works directly with end users across North America to support mobile devices and related services, ensuring alignment with company standards, policies, and operational needs.

Key Responsibilities:

• Work directly with end users within the region to communicate changes and impacts to their IT environment.
• Partner with vendors on service contracts to ensure optimal solutions for customers.
• Provide troubleshooting support for mobile devices and mobile applications.
• Develop user guides and instructions for organization-specific application configurations and setup.
• Coordinate updates and upgrades for mobile devices with customers.
• Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
• Support change and release processes for the implementation of IT systems.
• Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
• Manage decommissioning and shipping of devices to remarketing partners.
• Generate and present results of clean-up efforts to the supervisor.
• Ensure compliance with guidelines outlined in the Mobile Policy by business users.

Qualifications:

• Interest or experience in IT operations, end-user support, or enterprise IT environments.
• Excellent written and verbal communication skills, including presentation skills.
• Experience with iOS platforms (preferred).
• Experience with Microsoft Office 365 and related applications (preferred).
• Familiarity with cybersecurity concepts (preferred).
• Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
• Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.

Ampcus is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.