Mobile Expert: Tech Solutions & Stellar Service

T-Mobile US Inc.; Quincy (MA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Stock grant

ESPP

401(k)

Money coaches

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

Transit discounts

Life insurance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, assist customers with technology and service needs, and build product knowledge in a fast-paced environment.

The role offers an hourly wage starting at $20.50 base with $5 training pay for the first 90 days, and a potential annual incentive of $18,000 upon promotion to Mobile Expert. A broad benefits package includes health, dental, vision, 401(k), PTO, and stock-related programs.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Role involves learning retail processes and product features.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, assist customers with technology and service needs, and build product knowledge in a fast-paced environment.

The role offers an hourly wage starting at $20.50 base with $5 training pay for the first 90 days, and a potential annual incentive of $18,000 upon promotion to Mobile Expert. A broad benefits package includes health, dental, vision, 401(k), PTO, and stock-related programs.