Mobile Expert: Tech-Savvy Retail Sales

T-MOBILE USA, Inc.; Maplewood (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology, and guide shoppers through service plans.

This role offers $18.00 base plus $5 training pay, completion of training leads to Mobile Expert with an annual incentive target of $18,000, and a comprehensive benefits package, stock grants, and stock purchase plan.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Ability to communicate clearly and solve customer problems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology, and guide shoppers through service plans.

This role offers $18.00 base plus $5 training pay, completion of training leads to Mobile Expert with an annual incentive target of $18,000, and a comprehensive benefits package, stock grants, and stock purchase plan.