Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Town of Plattsburgh (NY); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

College coaching

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, demonstrate devices and service plans, and guide shoppers through their options.

You will receive base pay, training pay, incentives, stock grants, and a comprehensive benefits package including a 401(k) and employee stock purchase plan, plus opportunities for growth within a dynamic team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, demonstrate devices and service plans, and guide shoppers through their options.

You will receive base pay, training pay, incentives, stock grants, and a comprehensive benefits package including a 401(k) and employee stock purchase plan, plus opportunities for growth within a dynamic team.