Mobile Expert: Tech Solutions & Customer Impact

T-Mobile; McDonough (GA); On-site; USD 51,577,000 - 82,105,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Stock grant

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

In this role you will develop product knowledge, demonstrate wireless solutions, and guide customers through their shopping journey. Starting hourly pay is $18 with $5 training pay, with a path to higher compensation through performance and incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills essential for customer interactions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with additional duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

In this role you will develop product knowledge, demonstrate wireless solutions, and guide customers through their shopping journey. Starting hourly pay is $18 with $5 training pay, with a path to higher compensation through performance and incentives.