Mobile Expert: Elevate Customer Tech Solutions

T-MOBILE USA, Inc.; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate devices and service plans, and guide shoppers through their technology journey in a fast-paced store environment.

You will build product knowledge, use digital tools to illustrate coverage, complete required training, and collaborate with teammates to deliver a seamless customer experience and strong loyalty. This role offers a competitive hourly pay with training pay, eligibility for an annual incentive, stock

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate devices and service plans, and guide shoppers through their technology journey in a fast-paced store environment.

You will build product knowledge, use digital tools to illustrate coverage, complete required training, and collaborate with teammates to deliver a seamless customer experience and strong loyalty. This role offers a competitive hourly pay with training pay, eligibility for an annual incentive, stock