Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Rowlett (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Flexible Spending Account

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

12 Paid Holidays

Paid Parental and Family Leave

Family Building Benefits

Backup Care

Enhanced Family Support

Childcare Subsidy

Tuition Assistance

College Coaching

Disability Insurance

Long-Term Care Insurance

Mobile Service & Home Internet Disount

Pet Insurance

Transit Programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service plans, demonstrating network coverage and product features, and guiding them through the shopping journey.

You will build product knowledge through required training, develop strong customer interaction and problem-solving skills, and collaborate with teammates across channels to deliver a seamless experience while contributing to sales goals.

Qualifications

• High School Diploma or GED required.
• Six months of customer service or sales experience in a retail environment preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service plans, demonstrating network coverage and product features, and guiding them through the shopping journey.

You will build product knowledge through required training, develop strong customer interaction and problem-solving skills, and collaborate with teammates across channels to deliver a seamless experience while contributing to sales goals.