Mobile Expert — Tech-Savvy Retail Pro

T-MOBILE USA, Inc.; Auburn (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Annual stock grant

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Expected to develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem‑solving skills.
• Ability to multitask in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Carry out other duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Problem Solving

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Expected to develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.