Mobile Expert: Tech-Savvy Sales & Service

T-Mobile; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is a leading wireless carrier offering a comprehensive Total Rewards Package, stock grants, and broad benefits.

The Retail Associate role focuses on helping customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through their journey. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is a leading wireless carrier offering a comprehensive Total Rewards Package, stock grants, and broad benefits.

The Retail Associate role focuses on helping customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through their journey. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.