Mobile Expert: Tech-Savvy Retail Associate with Stock Grants

T-Mobile; Paterson (NJ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit benefits

Job summary

At T-Mobile, we value customers and teammates with a broad benefits package that supports growth and stability. This role focuses on engaging customers in a fast-paced retail environment, building product knowledge, and delivering personalized technology and service solutions using digital tools to illustrate network coverage.

We emphasize training, teamwork, and high standards of service. This position offers opportunities for advancement, competitive pay, incentives, and access to stock grants

Qualifications

• Change agility required.
• Strong communication skills.
• Ability to solve customer problems.
• Excellent customer service mindset.
• Ability to engage and connect with customers.
• Strong multitasking capabilities.
• Sales skills and drive to deliver solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we value customers and teammates with a broad benefits package that supports growth and stability. This role focuses on engaging customers in a fast-paced retail environment, building product knowledge, and delivering personalized technology and service solutions using digital tools to illustrate network coverage.

We emphasize training, teamwork, and high standards of service. This position offers opportunities for advancement, competitive pay, incentives, and access to stock grants