Mobile Expert — Tech & Service Solutions

T-Mobile; Forney (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and demonstrating technology solutions. You will assist customers throughout their shopping journey and develop skills in digital tools and service plan recommendations.

The role emphasizes customer interaction, strong product knowledge, and collaboration across channels to ensure a seamless experience, with on-the-job training and potential incentive opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and demonstrating technology solutions. You will assist customers throughout their shopping journey and develop skills in digital tools and service plan recommendations.

The role emphasizes customer interaction, strong product knowledge, and collaboration across channels to ensure a seamless experience, with on-the-job training and potential incentive opportunities.