Mobile Expert: Tech-Savvy Retail Sales + Stock Grants

T-Mobile; New York (NY); On-site; USD 44,000 - 80,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring in New York to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

The role builds product knowledge, demonstrates solutions, and guides customers through their shopping journey, measuring success by satisfaction, knowledge, and use of digital tools. Training pathways and stock/loyalty programs enhance career growth within the team.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring in New York to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

The role builds product knowledge, demonstrates solutions, and guides customers through their shopping journey, measuring success by satisfaction, knowledge, and use of digital tools. Training pathways and stock/loyalty programs enhance career growth within the team.