Mobile Expert: Tech-Savvy Retail Sales Pro

T-Mobile USA; Grand Prairie (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes learning digital tools and service-plan recommendations, with on-the-job training and opportunities to advance. Competitive hourly pay, training pay, and a comprehensive benefits package are included.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes learning digital tools and service-plan recommendations, with on-the-job training and opportunities to advance. Competitive hourly pay, training pay, and a comprehensive benefits package are included.