Mobile Expert – Tech-Savvy Retail Sales

T-Mobile; Friendswood (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k) Plan

Paid Time Off

Job summary

T-Mobile USA, Inc. is looking for a Mobile Associate to engage customers in-store and help them choose the right technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and collaboration with cross-channel teams to ensure a smooth experience. Training is provided; benefits and advancement opportunities are highlighted by the company.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• 18 years of age or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is looking for a Mobile Associate to engage customers in-store and help them choose the right technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and collaboration with cross-channel teams to ensure a smooth experience. Training is provided; benefits and advancement opportunities are highlighted by the company.