Mobile Expert: Tech-Savvy Retail Associate with Stock Grants

T-MOBILE USA, Inc.; Greenacres (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

12 paid holidays

Employee discounts

Job summary

The T-Mobile USA, Inc. retail position engages customers and helps them choose technology and service plans in a fast-paced store environment. You will build product knowledge, explain network features, and guide shoppers through their journey while delivering friendly, helpful service.

The role requires a high school diploma, about 6 months of customer service or sales experience, and a willingness to learn using digital tools. Training is provided, and performance incentives accompany base pay.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales experience

Communication

Team collaboration

Problem solving

Education

High School Diploma/GED

Tools

POS systems

Retail software

CRM

Job description

The T-Mobile USA, Inc. retail position engages customers and helps them choose technology and service plans in a fast-paced store environment. You will build product knowledge, explain network features, and guide shoppers through their journey while delivering friendly, helpful service.

The role requires a high school diploma, about 6 months of customer service or sales experience, and a willingness to learn using digital tools. Training is provided, and performance incentives accompany base pay.