Mobile Expert – In-Store Tech & Service, Stock Grants

tmobile; Trumbull (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and stock plans

Paid time off and holidays

Employee stock grants

Employee stock purchase plan

Training and growth opportunities

Job summary

T-Mobile is hiring Mobile Associates to assist customers in-store, demonstrating technology, and guiding service plan selections. You will learn retail processes and wireless products while delivering a high-quality shopping experience and building strong customer relationships.

The role emphasizes learning digital tools, collaborating with team members, and contributing to sales goals. Training and performance-based incentives are part of the compensation package.

Qualifications

• High School Diploma/GED required
• 6 months of customer service and/or sales experience (retail) preferred
• Ability to learn digital tools and product knowledge
• Strong communication and problem-solving abilities

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes and wireless tech
• Collaborate with colleagues across channels to support a seamless customer experience
• Execute additional duties or projects as assigned by management

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Change Agility

Multitasking

Customer Problem Solving

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring Mobile Associates to assist customers in-store, demonstrating technology, and guiding service plan selections. You will learn retail processes and wireless products while delivering a high-quality shopping experience and building strong customer relationships.

The role emphasizes learning digital tools, collaborating with team members, and contributing to sales goals. Training and performance-based incentives are part of the compensation package.