Mobile Expert & Retail Tech Solutions — Stock Grants

T-Mobile; Kennesaw (GA); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family benefits

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Customer Experience Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology solutions and service plans.

You will develop skills in customer interaction, digital tool usage, and upselling opportunities, contributing to a seamless shopping journey. The role focuses on delivering personalized technology and service recommendations, achieving high customer satisfaction, and growing product

Qualifications

• High School Diploma or GED required.
• Preferred 6 months of customer service or sales experience in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Customer Experience Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology solutions and service plans.

You will develop skills in customer interaction, digital tool usage, and upselling opportunities, contributing to a seamless shopping journey. The role focuses on delivering personalized technology and service recommendations, achieving high customer satisfaction, and growing product