Mobile Expert - Tech Sales & Customer Care

T-Mobile; Tennessee; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee stock purchase plan

Stock grant

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in Tennessee to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will learn to use digital tools, explain network plans and features, and contribute to a positive shopping experience. The role offers competitive pay, comprehensive benefits, and clear pathways for growth within the

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience in Retail

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in Tennessee to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will learn to use digital tools, explain network plans and features, and contribute to a positive shopping experience. The role offers competitive pay, comprehensive benefits, and clear pathways for growth within the