Mobile Expert – Store-in-Store Customer Advocate

T-Mobile; Wilfred (CA); On-site; USD 57,859,000 - 83,538,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring Mobile Associates to energize customer interactions in National Sales partner locations. You’ll educate, demonstrate, and recommend wireless solutions while exceeding sales targets and delivering exceptional service.

The role emphasizes the ability to build relationships, leverage digital tools, and participate in onboarding and training to stay customer-ready in a fast-paced environment.

Qualifications

• Coaching and leadership abilities are required to guide customers and teammates.
• Excellent communication and customer service skills essential for retail environments.
• Strong consultative selling and product knowledge to educate and upsell customers.

Responsibilities

• Proactively engage with customers in a high-traffic retail setting and demonstrate value of T-Mobile solutions.
• Utilize digital self-serve tools and solution-based selling to meet customer needs and drive sales.
• Complete training on in-store processes, product updates, and store operations including opening/closing procedures.
• Build relationships with customers and nearby teams to ensure smooth onboarding and support.

Skills

Coaching

Communication

Consultative Selling

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma

Job description

T-Mobile is hiring Mobile Associates to energize customer interactions in National Sales partner locations. You’ll educate, demonstrate, and recommend wireless solutions while exceeding sales targets and delivering exceptional service.

The role emphasizes the ability to build relationships, leverage digital tools, and participate in onboarding and training to stay customer-ready in a fast-paced environment.