Mobile Store-in-Store Pro: Sales & Customer Experience

T-Mobile

Des Plaines (IL)

On-site

USD 26,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Holidays

Parental Leave

Family Benefits

Back-up Care

Tuition Assistance

Disability Insurance

Life Insurance

Transit Discounts

Pet Insurance

Commuter Programs

Job summary

T-Mobile is hiring Mobile Associates to energize customer interactions in a high-traffic retail setting. You will showcase the value of T-Mobile products, educate customers, and guide them through onboarding using digital tools.

You’ll train on in-store processes and collaborate with nearby stores to ensure seamless service and satisfaction. We seek individuals who thrive on helping customers, meet sales targets, and deliver exceptional service.

Qualifications

High School Diploma or GED required.
6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

Proactively engages with customers in a high-traffic retail environment using digital tools and education to showcase T-Mobile solutions.
Utilize digital self-serve tools during customer interactions and onboarding to demonstrate value of services.
Complete training on in-store processes, review personal results, promotions, and updates to stay customer-ready.
Build relationships with leadership and teams to support customer experience from account setup to device support.