Mobile Expert: Retail Tech & Customer Solutions

T-MOBILE USA, Inc.; Madera (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Retail Associate to engage customers, demonstrate devices and services, and build relationships in a fast-paced environment. You will use digital tools to showcase coverage and benefits and complete training to support sales and service goals.

The role emphasizes customer-centric service, teamwork, and adaptability, with a base hourly wage and paid training. Eligible employees receive stock grants and competitive benefits as part of Total Rewards.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. seeks a Retail Associate to engage customers, demonstrate devices and services, and build relationships in a fast-paced environment. You will use digital tools to showcase coverage and benefits and complete training to support sales and service goals.

The role emphasizes customer-centric service, teamwork, and adaptability, with a base hourly wage and paid training. Eligible employees receive stock grants and competitive benefits as part of Total Rewards.