Mobile Expert: Retail Sales & Tech Demos

T-Mobile; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) with match

Employee Stock Grants

Paid Time Off

12 paid holidays

Job summary

T-Mobile in Los Angeles is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build proficiency in customer service and sales to propose personalized device and service solutions.

The role uses digital tools to demonstrate network coverage, complete training, and contribute to a seamless customer experience. On-the-job training and competitive pay accompany a broad benefits package.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Assist with additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service or sales experience (Retail)

Job description

T-Mobile in Los Angeles is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build proficiency in customer service and sales to propose personalized device and service solutions.

The role uses digital tools to demonstrate network coverage, complete training, and contribute to a seamless customer experience. On-the-job training and competitive pay accompany a broad benefits package.