Mobile Expert - In-Store Sales & Customer Experience

T-MOBILE USA, Inc.; Zanesville (OH); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Descripción de la vacante

T-Mobile USA, Inc. is hiring Mobile Associates to energize our store-in-store presence. You will engage customers in a fast-paced environment, educate them on our wireless solutions, and leverage digital tools to drive sales and onboarding.

You’ll work with the local team to ensure outstanding service and strong conversion, while maintaining store operations and asset security. The role requires strong communication, a customer-first mindset, and the ability to build rapport quickly.

Formación

• Minimum high school diploma or GED.
• 6 months of customer service or sales experience preferred.
• Retail environment experience advantageous.

Responsabilidades

• Engage with customers in a high-traffic retail setting to educate and showcase T-Mobile solutions.
• Use digital self-serve tools to demonstrate value and assist onboarding.
• Learn store processes and products to provide excellent customer experiences and meet sales targets.
• Collaborate with store leadership and nearby locations to onboard customers and maintain security of cash and assets.
• Proactively follow up with customers and manage referrals and Be Back processes.

Conocimientos

Customer service

Sales

Communication

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is hiring Mobile Associates to energize our store-in-store presence. You will engage customers in a fast-paced environment, educate them on our wireless solutions, and leverage digital tools to drive sales and onboarding.

You’ll work with the local team to ensure outstanding service and strong conversion, while maintaining store operations and asset security. The role requires strong communication, a customer-first mindset, and the ability to build rapport quickly.