Mobile Expert – Tech-Sales & Customer Experience

T-Mobile; Lahaina (HI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Paid time off

Annual stock grant

Job summary

T-Mobile is hiring for a mobile retail role that focuses on delivering personalized technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate capabilities, and assist customers throughout their shopping journey to enhance loyalty and satisfaction.

Role emphasizes customer interaction, digital tool usage, and ongoing training to stay ahead of wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a mobile retail role that focuses on delivering personalized technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate capabilities, and assist customers throughout their shopping journey to enhance loyalty and satisfaction.

Role emphasizes customer interaction, digital tool usage, and ongoing training to stay ahead of wireless innovations.