Mobile Expert — Dynamic Tech Retail & Customer Growth

T-MOBILE USA, Inc.; Hudson (NH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates for Store-in-Store roles in a dynamic, high-traffic retail setting. You will engage customers, demonstrate solutions, and guide them through self-serve tools and onboarding processes to build lasting relationships.

The role emphasizes customer education, consultative selling, and achieving sales metrics while participating in ongoing training and store operations. Competitive pay and comprehensive benefits support personal growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Coaching, communication and consultative selling skills required for success.

Responsibilities

• Proactively engage customers in a high-traffic retail environment and showcase the value of T-Mobile solutions.
• Use digital self-serve tools during interactions and onboarding to demonstrate benefits.
• Complete training on in-store processes, products, and systems; stay customer-ready at all times.
• Build relationships with local leadership and teams to support customer experience from account setup to device support.

Skills

Customer service

Sales

Communication

Relationship building

Consultative selling

Product knowledge

Sales prospecting

Customer education

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates for Store-in-Store roles in a dynamic, high-traffic retail setting. You will engage customers, demonstrate solutions, and guide them through self-serve tools and onboarding processes to build lasting relationships.

The role emphasizes customer education, consultative selling, and achieving sales metrics while participating in ongoing training and store operations. Competitive pay and comprehensive benefits support personal growth.