Mobile Expert — Customer Tech & Growth

T-Mobile; Overland Park (KS); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Stock grants

Job summary

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of T-Mobile inside a warehouse/club kiosk setting, delivering energy, passion, and expertise to every customer interaction.

You will engage in a high-traffic retail environment, complete training, learn products, and help customers stay connected. A High School Diploma and 6 months of sales or customer service experience are preferred.

Qualifications

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

18+ years

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of T-Mobile inside a warehouse/club kiosk setting, delivering energy, passion, and expertise to every customer interaction.

You will engage in a high-traffic retail environment, complete training, learn products, and help customers stay connected. A High School Diploma and 6 months of sales or customer service experience are preferred.