Mobile Experience Ambassador | Stock Grant Eligible

T-Mobile; Tempe (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to join our Retail Team. In this role you’ll engage customers in a high-traffic environment, educate them on our products, demonstrate value, and guide them to solutions that fit their needs.

You’ll learn the in-store experience, complete training, and collaborate with nearby stores to onboard customers. The position includes base pay, incentives, stock grants, and a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Customer focus

Team collaboration

Retail sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to join our Retail Team. In this role you’ll engage customers in a high-traffic environment, educate them on our products, demonstrate value, and guide them to solutions that fit their needs.

You’ll learn the in-store experience, complete training, and collaborate with nearby stores to onboard customers. The position includes base pay, incentives, stock grants, and a comprehensive benefits package.