Mobile Experience Specialist: Activation & Support

Comcast Corp.; Knoxville (TN); Hybrid; USD 21,000 - 22,000; Full time

Job summary

Comcast is hiring a Retail Service Associate in Knoxville to support a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean store and provide exceptional customer support for mobile products and services.

The role focuses on activations, education, troubleshooting, and escalations, while assisting with priorities to ensure customers leave confident and excited about Comcast

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant retail or customer service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Assist with mobile activations, education, and troubleshooting.
• Support store operations and maintain a clean, safe environment.
• Handle escalations and ensure a positive customer experience.
• Upsell accessories and add-ons where appropriate.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate in Knoxville to support a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean store and provide exceptional customer support for mobile products and services.

The role focuses on activations, education, troubleshooting, and escalations, while assisting with priorities to ensure customers leave confident and excited about Comcast