Mobile Experience Specialist

T-Mobile; Nazareth (Northampton County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Stock benefits

Job summary

T-Mobile USA, Inc. operates a store-in-store mobile associate program inside a warehouse/club setting. The role focuses on educating customers, delivering exceptional service, and driving sales through knowledgeable product demonstrations and relationship-building.

Ideal candidates have strong communication and leadership skills, are at least 18, and are legally eligible to work in the United States. Training is provided to develop expertise and deliver consistent customer experiences.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail is preferred.

Responsibilities

• Engage with customers in a high-traffic retail setting, educate customers, and showcase the value of store-in-store benefits.
• Undergo training on products, processes, and systems; contribute to store operations and knowledge sharing.
• Build rapport, identify customer needs, and proactively drive sales activity and referrals.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Service

Product Knowledge

Leadership

Coaching

Customer Needs

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Engagement

Customer Satisfaction

Customer Referrals

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. operates a store-in-store mobile associate program inside a warehouse/club setting. The role focuses on educating customers, delivering exceptional service, and driving sales through knowledgeable product demonstrations and relationship-building.

Ideal candidates have strong communication and leadership skills, are at least 18, and are legally eligible to work in the United States. Training is provided to develop expertise and deliver consistent customer experiences.