Mobile Experience Specialist

T-MOBILE USA, Inc.; Mayfield Heights (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while focusing on service excellence and satisfaction. The role emphasizes learning wireless technology, using digital tools, and collaborating across teams to deliver a seamless experience that fosters loyalty and positive brand

Qualifications

• High School Diploma or GED required; 6 months retail customer service/sales preferred.
• Strong communication, problem solving, and customer service skills essential.
• Ability to work in a fast-paced retail environment and learn product details.

Responsibilities

• Provide personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate coverage, plans and product features.
• Complete training to deepen knowledge of retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while focusing on service excellence and satisfaction. The role emphasizes learning wireless technology, using digital tools, and collaborating across teams to deliver a seamless experience that fosters loyalty and positive brand