Mobile EV Service Technician - Field Repairs & Travel

Lucid Motors; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Lucid Motors is seeking a Mobile Service Technician to travel within the Greater Houston Area, diagnose, maintain and repair Lucid vehicles in the field. You’ll be provided with a service van/truck and tools, working independently or with a local service team.

ASE certifications within 6-8 months are expected, with reimbursement on successful completion. Responsibilities include service advising, parts duties, client interaction, HV/LV/EV systems knowledge, and accurate documentation.

Qualifications

• 2-5 years of experience as an automotive service technician.
• Self-sufficient, highly organized and comfortable working independently.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
• Customer facing experience exhibiting excellent written and verbal communication skills.
• Proficient in Microsoft Office as well as learn proprietary DMS software.
• EPA 609 Certification.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments, and calling customers to update them on repair status
• Review appointment schedule to plan travel time and visit duration formobileservices
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Skills

Customer facing experience

Microsoft Office

HV/EV knowledge

Written and verbal communication

Self-sufficient

DMS software

Education

EPA 609 Certification

Valid driver’s license

Tools

DMS software

Job description

Lucid Motors is seeking a Mobile Service Technician to travel within the Greater Houston Area, diagnose, maintain and repair Lucid vehicles in the field. You’ll be provided with a service van/truck and tools, working independently or with a local service team.

ASE certifications within 6-8 months are expected, with reimbursement on successful completion. Responsibilities include service advising, parts duties, client interaction, HV/LV/EV systems knowledge, and accurate documentation.