Mobile EV Service Technician — Travel & Van Provided

Lucid Motors; Beaverton (OR); Presencial; USD 94.558.000 - 128.943.000; Jornada completa

Descripción de la vacante

Lucid Motors seeks a Mobile Service Technician to diagnose, maintain, and repair Lucid vehicles at client locations. You will travel within your territory, perform field service repairs, and collaborate with the service center when needed.

The role requires ASE and EPA 609 certifications and a valid driver's license; Lucid covers training, tools, and a service van. You will use HV/LV knowledge to deliver exceptional customer experiences in a fast-paced environment.

Formación

• 2-5 years of experience as an automotive service technician.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
• Customer facing experience with strong written and verbal communication skills.
• Proficient in Microsoft Office and familiar with DMS software.

Responsabilidades

• Function as a Service Advisor and manage parts ordering, returns, and inventory.
• Work directly with clients to provide a high level of customer experience.
• Document all customer vehicle interactions in the software suite.
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and EV systems.
• Conduct walk-around and write-up to ascertain primary concerns from client communication and visuals.
• Document client concerns for diagnosis and repair.
• Follow repair order documentation procedures.
• Invoice and collect payment.
• Answer phones, schedule appointments, and update customers on repair status.
• Review appointment schedule to plan travel time and visit duration for mobile services.
• Provide support at Service Center as needed.
• Ability to travel within assigned territory and to other service locations.

Conocimientos

Self-sufficient

Team player

Customer facing communication

HV and LV systems knowledge

Educación

EPA 609 Certification

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)

Herramientas

Microsoft Office

DMS software

Descripción del empleo

Lucid Motors seeks a Mobile Service Technician to diagnose, maintain, and repair Lucid vehicles at client locations. You will travel within your territory, perform field service repairs, and collaborate with the service center when needed.

The role requires ASE and EPA 609 certifications and a valid driver's license; Lucid covers training, tools, and a service van. You will use HV/LV knowledge to deliver exceptional customer experiences in a fast-paced environment.