Mobile Engineering Operations Lead

Jones Lang LaSalle, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in New York, NY, is seeking a Mobile Engineering Operations Manager to drive operational excellence across a complex retail and facilities portfolio. You will lead maintenance operations, vendor management, and cross-functional collaboration to optimize performance and ensure service excellence.

The role emphasizes data-driven asset validation, multi-state deployment planning, and change management.

Qualifications

• 3+ years in facilities management, property management, operations, or related field.
• Experience with field service operations and deployment logistics.
• Proven ability to manage multiple concurrent workstreams with competing priorities.
• Experience driving process standardization and technology adoption across teams.
• Track record of successful cross-functional collaboration and stakeholder management.

Responsibilities

• Schedule and coordinate repairs and work requests across the portfolio, ensuring KPI compliance.
• Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy.
• Document data flows, transformation logic, and validation rules to maintain system integrity.
• Administer retail contact databases and coordinate monthly updates with stakeholder groups.
• Support operational planning through GIS portfolio mapping and geographic analysis.
• Identify service improvement opportunities and recommend site inspection priorities.
• Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution.
• Support vendor procurement processes and ensure compliance with asset management protocols.
• Manage vendor onboarding in coordination with IFM Facility Coordinators.
• Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring.
• Utilize Maptive and Excel modeling to optimize route assignments and resource allocation.
• Plan multi-state deployments considering union labor requirements and local regulations.
• Collaborate with regional managers on coverage models and adjust strategies based on operational needs.
• Manage escalations and provide solutions to deployment challenges.
• Drive adoption of new systems and standardized processes across field operations.
• Develop training materials and build champion networks to support change initiatives.
• Monitor adoption metrics and address resistance or implementation barriers.
• Deploy client-requested projects ensuring alignment with contract requirements.
• Maintain and enhance emergency response plans including evacuation procedures and after-hours protocols.
• Serve as site point of contact for facility-related matters and coordinate event logistics.
• Uphold safety and security support protocols across all operations.
• Build and maintain relationships with key stakeholders across operations, IT, and client teams.
• Participate in recurring forums and contribute to strategic decision-making processes.
• Serve as operational point of contact for GMR and Retail Violations programs.
• Ensure seamless communication on active initiatives and escalations.
• Ensure compliance with all client contract requirements and meet KPIs.

Skills

Facilities management

Operations planning

Vendor management

Cross-functional collaboration

Stakeholder management

Tools

Excel

Power Query

Power Pivot

SharePoint

Teams

Job description

Jones Lang LaSalle (JLL) in New York, NY, is seeking a Mobile Engineering Operations Manager to drive operational excellence across a complex retail and facilities portfolio. You will lead maintenance operations, vendor management, and cross-functional collaboration to optimize performance and ensure service excellence.

The role emphasizes data-driven asset validation, multi-state deployment planning, and change management.