Mobile Engineering Operations Lead

Jones Lang LaSalle, Inc.

New York (NY)

On-site

USD 90,000 - 120,000

Full time

4 days ago
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Benefits offered by this job

401(k) matching
Medical, Dental & Vision care
Paid parental leave
Paid time off
Daily Pay

Job summary

Jones Lang LaSalle (JLL) in New York, NY, is seeking a Mobile Engineering Operations Manager to drive operational excellence across a complex retail and facilities portfolio. You will lead maintenance operations, vendor management, and cross-functional collaboration to optimize performance and ensure service excellence.

The role emphasizes data-driven asset validation, multi-state deployment planning, and change management.

Qualifications

  • 3+ years in facilities management, property management, operations, or related field.
  • Experience with field service operations and deployment logistics.
  • Proven ability to manage multiple concurrent workstreams with competing priorities.
  • Experience driving process standardization and technology adoption across teams.
  • Track record of successful cross-functional collaboration and stakeholder management.

Responsibilities

  • Schedule and coordinate repairs and work requests across the portfolio, ensuring KPI compliance.
  • Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy.
  • Document data flows, transformation logic, and validation rules to maintain system integrity.
  • Administer retail contact databases and coordinate monthly updates with stakeholder groups.
  • Support operational planning through GIS portfolio mapping and geographic analysis.
  • Identify service improvement opportunities and recommend site inspection priorities.
  • Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution.
  • Support vendor procurement processes and ensure compliance with asset management protocols.
  • Manage vendor onboarding in coordination with IFM Facility Coordinators.
  • Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring.
  • Utilize Maptive and Excel modeling to optimize route assignments and resource allocation.
  • Plan multi-state deployments considering union labor requirements and local regulations.
  • Collaborate with regional managers on coverage models and adjust strategies based on operational needs.
  • Manage escalations and provide solutions to deployment challenges.
  • Drive adoption of new systems and standardized processes across field operations.
  • Develop training materials and build champion networks to support change initiatives.
  • Monitor adoption metrics and address resistance or implementation barriers.
  • Deploy client-requested projects ensuring alignment with contract requirements.
  • Maintain and enhance emergency response plans including evacuation procedures and after-hours protocols.
  • Serve as site point of contact for facility-related matters and coordinate event logistics.
  • Uphold safety and security support protocols across all operations.
  • Build and maintain relationships with key stakeholders across operations, IT, and client teams.
  • Participate in recurring forums and contribute to strategic decision-making processes.
  • Serve as operational point of contact for GMR and Retail Violations programs.
  • Ensure seamless communication on active initiatives and escalations.
  • Ensure compliance with all client contract requirements and meet KPIs.

Skills

Facilities management
Operations planning
Vendor management
Cross-functional collaboration
Stakeholder management

Tools

Excel
Power Query
Power Pivot
SharePoint
Teams

Job description

Jones Lang LaSalle (JLL) in New York, NY, is seeking a Mobile Engineering Operations Manager to drive operational excellence across a complex retail and facilities portfolio. You will lead maintenance operations, vendor management, and cross-functional collaboration to optimize performance and ensure service excellence.

The role emphasizes data-driven asset validation, multi-state deployment planning, and change management.

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