Mobile Engineering Operations Manager

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle in New York, NY is seeking a Mobile Engineering Operations Manager to drive operational excellence across a complex retail and facilities portfolio. You will lead maintenance operations, manage vendors, and collaborate cross-functionally to optimize engineering performance and service delivery.

You will build strategic client relationships, anticipate operational needs, and implement solutions that improve facility performance and workplace experience.

Qualifications

• 3+ years in facilities management, property management, operations, or related field.
• Demonstrated experience with field service operations and deployment logistics.
• Proven ability to manage multiple concurrent workstreams with competing priorities.
• Experience driving process standardization and technology adoption across teams.
• Track record of successful cross-functional collaboration and stakeholder management.

Responsibilities

• Work Order & Asset Management and coordinate repairs, maintenance, and work requests across the portfolio.
• Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy.
• Document data flows, transformation logic, and validation rules to maintain system integrity.
• Administer retail contact databases and coordinate monthly updates with stakeholder groups.
• Support operational planning through GIS portfolio mapping and geographic analysis.
• Identify service improvement opportunities and recommend site inspection priorities.
• Provide clear direction to vendors and facilities staff to ensure seamless work execution.
• Manage vendor onboarding and oversee Master Lock Lockbox Program security governance.
• Utilize Maptive and Excel modeling to optimize route assignments and resource allocation.
• Plan multi-state deployments considering union labor requirements and local regulations.
• Drive adoption of new systems and standardized processes across field operations.
• Deploy client-requested projects ensuring alignment with contract requirements.

Skills

Facilities management

Operations

Cross-functional collaboration

Vendor management

Communication

Project management

Data analysis (Excel)

Tools

Excel

Power Query

Power Pivot

GIS

Maptive

SharePoint

Teams

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

The Mobile Engineering Operations Manager drives operational excellence across a complex retail and facilities portfolio by leading maintenance operations, vendor management, and cross‑functional collaboration. In this high‑impact role, you’ll partner directly with site leadership to optimize engineering performance, ensure equipment reliability, and deliver consistent service excellence. You’ll build strategic client relationships, anticipate operational needs, and implement solutions that enhance both facility performance and workplace experience.

Day‑to‑Day Responsibilities

• Service Delivery & Operations Management
  • Work Order & Asset Management
  • Schedule and coordinate repairs, maintenance, and work requests across the portfolio, ensuring timely completion and KPI compliance
  • Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy
  • Document data flows, transformation logic, and validation rules to maintain system integrity
  • Administer retail contact databases and coordinate monthly updates with stakeholder groups
  • Support operational planning through GIS portfolio mapping and geographic analysis
  • Identify service improvement opportunities and recommend site inspection priorities
• Vendor & Stakeholder Coordination
  • Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution with minimal disruption
  • Support vendor procurement processes and ensure compliance with asset management protocols
  • Manage vendor onboarding in coordination with IFM Facility Coordinators
  • Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring
• Strategic Operations Support
  • Workforce Planning & Deployment
  • Utilize Maptive and Excel modeling to optimize route assignments and resource allocation
  • Plan multi‑state deployments considering union labor requirements and local regulations
  • Collaborate with regional managers on coverage models and adjust strategies based on operational needs
  • Manage escalations and provide solutions to deployment challenges
• Change Management & Process Improvement
  • Drive adoption of new systems and standardized processes across field operations
  • Develop training materials and build champion networks to support change initiatives
  • Monitor adoption metrics and proactively address resistance or implementation barriers
  • Deploy client‑requested projects ensuring alignment with operational standards and contract requirements
• Emergency Preparedness & Safety
  • Maintain and enhance emergency response plans including evacuation procedures and after‑hours protocols
  • Serve as site point of contact for facility‑related matters and coordinate event logistics
  • Uphold safety and security support protocols across all operations
• Client Relationship Management
  • Strategic Partnership – Build and maintain relationships with key stakeholders across operations, IT, and client teams
  • Participate in recurring forums and contribute to strategic decision‑making processes
  • Serve as operational point of contact for GMR and Retail Violations programs
  • Ensure seamless communication on active initiatives and escalations
• Service Excellence
  • Ensure compliance with all client contract requirements and consistently meet or exceed KPIs
  • Deliver exceptional service quality as measured by client feedback and satisfaction metrics
  • Coordinate site operations in accordance with agreed policies, procedures, and contractual scope

Required Qualifications

• Experience & Technical Knowledge
• 3+ years in facilities management, property management, operations, or related field
• Demonstrated experience with field service operations and deployment logistics
• Proven ability to manage multiple concurrent workstreams with competing priorities
• Experience driving process standardization and technology adoption across teams
• Track record of successful cross‑functional collaboration and stakeholder management
• Technical Proficiency – Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Experience with collaborative platforms (SharePoint, Teams)
• Comfort learning and adapting to new technology platforms and tools
• Communication – Excellent written and verbal communication skills with ability to tailor messaging to different audiences
• Confidence interacting with client stakeholders at various organizational levels
• Experience facilitating meetings, presenting findings, and influencing outcomes
• Strong relationship‑building skills and customer service orientation

Preferred Qualifications

• Knowledge of local occupational health and safety requirements
• Experience in retail or commercial real estate environments
• Familiarity with union labor considerations in multi‑state operations
• Experience with critical facilities and vendor management for specialized technical services
• Understanding of building systems (HVAC, fire protection, mechanical & electrical systems)
• Genuine interest in facilities management and operational excellence

Working Hours

8:00 AM - 5:00 PM (Monday - Friday)

Location

On‑site – New York, NY

Compensation

Expected compensation for this position: 90,000.00 - 120,000.00 USD per year.

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Additional Information

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.