Mobile Device & Service Specialist

T-MOBILE USA, Inc.; North Bergen (NJ); On-site; USD 23,298 - 33,182; Full time

Job summary

T-MOBILE USA, Inc. in North Bergen, NJ is looking for Mobile Associates to support retail operations and engage customers in a fast-paced environment. This role focuses on personalized technology and service solutions, ensuring a seamless customer experience.

Candidates should have a high school diploma and 6 months of customer service experience. The position offers an hourly pay of $20.50 plus training pay of $5.00 per hour, leading to a potential annual incentive of $18,000/year based on performance and full-time status.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products and services.
• Engage customers by exploring their needs and providing hands-on demonstrations.
• Responsible for other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. in North Bergen, NJ is looking for Mobile Associates to support retail operations and engage customers in a fast-paced environment. This role focuses on personalized technology and service solutions, ensuring a seamless customer experience.

Candidates should have a high school diploma and 6 months of customer service experience. The position offers an hourly pay of $20.50 plus training pay of $5.00 per hour, leading to a potential annual incentive of $18,000/year based on performance and full-time status.