Mobile Crisis Dispatcher: Calm, Rapid Emergency Response

Appalachian Community Services; Waynesville (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

HSA/FSA

401k

Paid time off

Educational assistance

Job summary

Appalachian Community Services in North Carolina is seeking a Mobile Crisis Dispatcher to receive, assess, and prioritize emergency calls, dispatch crisis intervention staff, and support callers in distress. You will welcome and register individuals at the behavioral health urgent care and coordinate with mobile crisis teams.

Responsibilities include completing insurance verifications, maintaining accurate records, and providing follow-up to ensure safe, quality care after crises.

Qualifications

• High School Diploma required.
• Experience in emergency dispatch or crisis intervention preferred.
• Basic computer skills; familiarity with EHR is a plus.

Responsibilities

• Answer crisis calls and determine appropriate response.
• Dispatch and coordinate mobile crisis teams during emergencies.
• Register clients and verify insurance/eligibility information.
• Document calls, track case updates, and support crisis care team.
• Maintain accurate records and support follow-up care after crises.
• Contribute to quality care and safety post-crisis.

Skills

Crisis dispatch

Crisis intervention

Insurance verification

Basic computer skills

Education

High School Diploma

Tools

Electronic Health Records (EHR)

Job description

Appalachian Community Services in North Carolina is seeking a Mobile Crisis Dispatcher to receive, assess, and prioritize emergency calls, dispatch crisis intervention staff, and support callers in distress. You will welcome and register individuals at the behavioral health urgent care and coordinate with mobile crisis teams.

Responsibilities include completing insurance verifications, maintaining accurate records, and providing follow-up to ensure safe, quality care after crises.