Crisis Services Dispatcher (7:00p-7:00a)

Southeastern Integrated Care Llc; Lumberton (NC); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Southeastern Integrated Care Llc is seeking a Crisis Services Dispatcher to support the BHUC and mobile crisis programs in Lumberton, NC. The role covers a 12-hour rotating shift (7:00pm–7:00am) with primary responsibility for crisis call handling and dispatch operations.

Collaborating with licensed clinicians and crisis leadership, you will ensure timely communication, accurate documentation, and efficient crisis response coordination while delivering strong customer service.

Qualifications

• High School Diploma or GED required.
• Associate degree in healthcare/admin/behavioral health or related field preferred.
• Minimum 2 years in medical/behavioral health, emergency registration, call center, or crisis services.
• Must communicate effectively with diverse stakeholders and maintain confidentiality.
• Able to navigate multiple software applications.

Responsabilités

• Crisis Communications: answer lines and document information accurately.
• Escalate emergencies and notify leadership as needed.
• Coordinate bhuc census and program communication across teams.
• Participate in team meetings and after-hours workflow.
• Dispatch mobile crisis teams and complete dispatch forms promptly.
• Provide administrative support for BHUC and mobile crisis programs.

Connaissances

Calm under pressure

Crisis communication

Information gathering

Confidentiality

Multitasking

Time management

Independent worker

Formation

High School Diploma or GED

Associate degree (preferred)

Related field: healthcare/admin/behavioral health

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Crisis Services Dispatcher (7:00p-7:00a)

Full Time Clerical Lumberton, NC, US

Work Schedule: 7:00pm-7:00am

Summary:

The Crisis Services Dispatcher/Admin Asst serves as the primary point of contact for southeastern integrated care's crisis services department. Stationed within the behavioral health urgent care (BHUC), this position answers incoming crisis calls, facilitates the dispatch of mobile crisis teams using established protocols, supports communication between field staff and community partners, and provides administrative support for the BHUC and mobile crisis programs.

Working in collaboration with Licensed Clinicians, Qualified Professionals, Nurse, Certified Peer Support Specialist and Crisis Services leadership, this position ensures timely communication, accurate documentation, efficient coordination of crisis response activities, and exceptional customer service. This position operates on a rotating twelve-hour schedule to support twenty-four-hour Crisis Services operations.

Essential Duties and Responsibilities:

Crisis Communications

• Answer all Crisis Services phone lines, obtain and document information from callers
• Escalate emergency situations, notify leadership of operational issues
• Maintain awareness of bhuc census, coordinate communication between programs
• Participate in team meetings, assist with after-hours workflow
• Dispatch mobile crisis teams, complete dispatch form and provide to qp and supervisor promptly, monitor availability of qp

Administrative Support

• Register individuals, maintain records, prepare reports, manage correspondences, scan and upload forms
• Assist with scheduling, prepare reports, support meetings

Qualifications:

Education/Experience

High School Diploma or GED required.

Associate degree in Healthcare Administration, Business Administration, Criminal Justice, Emergency Management, Behavioral Health, or a related field preferred.

Minimum of two years in one or more of the following: Medical office, Behavioral health, Emergency department registration, Emergency communications, Public Safety dispatch, Call center, Crisis hotline, administrative support

Required Skills/Abilities

• Remain calm and professional during emotionally charged situations.
• Communicate effectively with individuals in crisis, families, first responders, healthcare providers, and staff.
• Gather accurate information and relay it clearly.
• Maintain confidentiality while exercising sound judgment.
• Navigate multiple software applications simultaneously.
• Demonstrate exceptional organizational and time management skills.
• Work independently while contributing to a collaborative team environment.