Mobile Communications & Integrations Manager

McLeod Software; Birmingham (AL); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

McLeod Software in Birmingham, AL, seeks a Manager of Mobile Communications to lead the Integration Services Mobile Communications team and oversee daily operations, staffing, and vendor partnerships.

You will coordinate mobile communications solutions, ELD technologies, and third-party integrations while developing your team and ensuring high-quality customer support. This role demands strong leadership and excellent communication, with up to 15% travel.

Formación

• Experience in software, customer service, call center, transportation, or another performance-based industry.
• Previous experience as a Team Lead, Supervisor, or Manager with demonstrated success leading and developing employees.
• Experience with mobile communications integrations required.
• Experience working with mobile technology vendors, ELD providers, or managing integration partnerships preferred.
• Working knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite required.
• Strong leadership, coaching, and team development skills.
• Strong written and verbal communication skills, including the ability to explain technical information to varied audiences.
• Ability to build effective relationships across all levels of an organization.

Responsabilidades

• Lead, coach, and develop the Mobile Communications team.
• Oversee daily operations, scheduling, and resource allocation to ensure efficient workloads and timely customer support.
• Coordinate mobile communications solutions, ELD technologies, and third-party software integrations.
• Develop and maintain relationships with mobile communications vendors, certified vendor partners, customers, and internal teams.
• Serve as an escalation point for technical issues, integration challenges ensuring timely resolution.
• Establish and maintain documented processes and procedures to ensure consistent service and operational efficiency.
• Identify training needs and support the ongoing technical and professional development of team members.
• Promote continuous improvement through problem resolution, process reviews, and effective communication.
• Travel up to 15%.

Conocimientos

Leadership

Team development

Communication skills

Problem-solving

Organization

Herramientas

Microsoft Office Suite

ELD technology

Mobile integrations

Descripción del empleo

McLeod Software in Birmingham, AL, seeks a Manager of Mobile Communications to lead the Integration Services Mobile Communications team and oversee daily operations, staffing, and vendor partnerships.

You will coordinate mobile communications solutions, ELD technologies, and third-party integrations while developing your team and ensuring high-quality customer support. This role demands strong leadership and excellent communication, with up to 15% travel.