Manager, Mobile Communications

McLeod Software; Birmingham (AL); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

McLeod Software in Birmingham, AL seeks a Manager of Mobile Communications to lead the Integration Services Mobile Communications team and oversee daily operations, team development, and third-party integrations.

You will coordinate mobile communications solutions, ELD technologies, and vendor partnerships, serve as escalation point for issues, and drive process improvement.

The role requires proven leadership, strong communication, and ability to manage competing priorities; travel up to 15%.

Formación

• Experience in software, customer service, call center, transportation, or another performance-based industries.
• Previous experience as a Team Lead, Supervisor, or Manager with demonstrated success leading and developing employees.
• Experience with mobile communications integrations required.
• Experience working with mobile technology vendors, ELD providers, or managing integration partnerships preferred.
• Working knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite required.
• Strong leadership, coaching, and team development skills.
• Knowledge of mobile communications, ELD technology, and third-party integrations.
• Excellent organizational and problem-solving skills with the ability to manage competing priorities.
• Strong written and verbal communication skills, including the ability to explain technical information to varied audiences.

Responsabilidades

• Lead, coach, and develop the Mobile Communications team.
• Oversee daily operations, scheduling, and resource allocation to ensure efficient workloads and timely customer support.
• Coordinate mobile communications solutions, ELD technologies, and third-party software integrations.
• Develop and maintain relationships with mobile communications vendors, certified vendor partners, customers, and internal teams.
• Serve as an escalation point for technical issues, integration challenges ensuring timely resolution.
• Establish and maintain documented processes and procedures to ensure consistent service and operational efficiency.
• Identify training needs and support the ongoing technical and professional development of team members.
• Promote continuous improvement through problem resolution, process reviews, and effective communication.
• Travel up to 15%.

Conocimientos

Leadership

Team Development

Vendor Management

Mobile Communications

ELD Integrations

Communication

Office Suite

Herramientas

Microsoft Office Suite

Descripción del empleo

Manager, Mobile Communications – McLeod Software

McLeod Software is seeking a Manager of Mobile Communications to lead our Integration Services Mobile Communications team. This role oversees daily operations, team development, and the coordination and support of mobile communications solutions and third-party integrations.

Responsibilities

• Lead, coach, and develop the Mobile Communications team
• Oversee daily operations, scheduling, and resource allocation to ensure efficient workloads and timely customer support.
• Coordinate mobile communications solutions, ELD technologies, and third-party software integrations.
• Develop and maintain relationships with mobile communications vendors, certified vendor partners, customers, and internal teams.
• Serve as an escalation point for technical issues, integration challenges ensuring timely resolution.
• Establish and maintain documented processes and procedures to ensure consistent service and operational efficiency.
• Identify training needs and support the ongoing technical and professional development of team members.
• Promote continuous improvement through problem resolution, process reviews, and effective communication.
• Travel up to 15%.

Education & Experience

• Experience in software, customer service, call center, transportation, or another performance-based industries
• Previous experience as a Team Lead, Supervisor, or Manager with demonstrated success leading and developing employees.
• Experience with mobile communications integrations required.
• Experience working with mobile technology vendors, ELD providers, or managing integration partnerships preferred.
• Working knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite required.
• Strong leadership, coaching, and team development skills.
• Knowledge of mobile communications, ELD technology, and third-party integrations.
• Excellent organizational and problem-solving skills with the ability to manage competing priorities.
• Strong written and verbal communication skills, including the ability to explain technical information to varied audiences.
• Ability to build effective relationships across all levels of an organization.
• Ability to remain calm, professional, and approachable when managing challenging situations.