Mobile Communications Operations Manager

McLeod Software; Birmingham (AL); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

McLeod Software in Birmingham, AL seeks a Manager of Mobile Communications to guide the Core Integration Services Mobile Communications team, maximize resource utilization, and drive customer satisfaction and productivity aligned with the company vision.

The role focuses on overseeing daily activities, analyzing data to optimize staffing, coordinating with internal teams, and developing repeatable processes to ensure exceptional service for internal and external customers.

Formación

• Bachelor’s degree with 5+ years in software, customer service, or transport ops.
• Experience as a team lead preferred.
• Knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite.
• Experience with McLeod products preferred.
• Experience with vendor partnerships preferred.

Responsabilidades

• Oversee daily Mobile Comm team activities to optimize scheduling.
• Analyze data and adjust staffing to maximize resource use.
• Coordinate with internal management for project delivery and communication.
• Ensure exceptional customer service for internal and external customers.
• Develop documented, repeatable processes for consistency and satisfaction.
• Travel up to 15%.
• Support learning of internal software and systems.

Conocimientos

Leadership

Project management

Stakeholder communication

Written communication

People coaching

Calm under pressure

Educación

Bachelor’s degree in related field

Herramientas

Microsoft Office

LoadMaster

PowerBroker

DocumentPower

Mobile integration tools

Descripción del empleo

McLeod Software in Birmingham, AL seeks a Manager of Mobile Communications to guide the Core Integration Services Mobile Communications team, maximize resource utilization, and drive customer satisfaction and productivity aligned with the company vision.

The role focuses on overseeing daily activities, analyzing data to optimize staffing, coordinating with internal teams, and developing repeatable processes to ensure exceptional service for internal and external customers.