Mobile Communications Manager

McLeod Software; Birmingham (AL); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

McLeod Software in Birmingham, AL, seeks a Manager of Mobile Communications to lead the Integration Services Mobile Communications team and oversee daily operations, staffing, and vendor partnerships.

You will coordinate mobile communications solutions, ELD technologies, and third-party integrations while developing your team and ensuring high-quality customer support. This role demands strong leadership and excellent communication, with up to 15% travel.

Formación

• Experience in software, customer service, call center, transportation, or another performance-based industry.
• Previous experience as a Team Lead, Supervisor, or Manager with demonstrated success leading and developing employees.
• Experience with mobile communications integrations required.
• Experience working with mobile technology vendors, ELD providers, or managing integration partnerships preferred.
• Working knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite required.
• Strong leadership, coaching, and team development skills.
• Strong written and verbal communication skills, including the ability to explain technical information to varied audiences.
• Ability to build effective relationships across all levels of an organization.

Responsabilidades

• Lead, coach, and develop the Mobile Communications team.
• Oversee daily operations, scheduling, and resource allocation to ensure efficient workloads and timely customer support.
• Coordinate mobile communications solutions, ELD technologies, and third-party software integrations.
• Develop and maintain relationships with mobile communications vendors, certified vendor partners, customers, and internal teams.
• Serve as an escalation point for technical issues, integration challenges ensuring timely resolution.
• Establish and maintain documented processes and procedures to ensure consistent service and operational efficiency.
• Identify training needs and support the ongoing technical and professional development of team members.
• Promote continuous improvement through problem resolution, process reviews, and effective communication.
• Travel up to 15%.

Conocimientos

Leadership

Team development

Communication skills

Problem-solving

Organization

Herramientas

Microsoft Office Suite

ELD technology

Mobile integrations

Descripción del empleo

McLeod Software Headquarters
100 Corporate Dr
Birmingham, AL 35242, USA

• Manager
• Full-Time
• Requisition #: MANAG001655

Description

McLeod Software is seeking a Manager of Mobile Communications to lead our Integration Services Mobile Communications team. This role oversees daily operations, team development, and the coordination and support of mobile communications solutions and third-party integrations.

Responsibilities

• Lead, coach, and develop the Mobile Communications team
• Oversee daily operations, scheduling, and resource allocation to ensure efficient workloads and timely customer support.
• Coordinate mobile communications solutions, ELD technologies, and third-party software integrations.
• Develop and maintain relationships with mobile communications vendors, certified vendor partners, customers, and internal teams.
• Serve as an escalation point for technical issues, integration challenges ensuring timely resolution.
• Establish and maintain documented processes and procedures to ensure consistent service and operational efficiency.
• Identify training needs and support the ongoing technical and professional development of team members.
• Promote continuous improvement through problem resolution, process reviews, and effective communication.
• Travel up to 15%.

Education & Experience

• Experience in software, customer service, call center, transportation, or another performance-based industries
• Previous experience as a Team Lead, Supervisor, or Manager with demonstrated success leading and developing employees.
• Experience with mobile communications integrations required.
• Experience working with mobile technology vendors, ELD providers, or managing integration partnerships preferred.
• Working knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite required.
• Strong leadership, coaching, and team development skills.
• Knowledge of mobile communications, ELD technology, and third-party integrations.
• Excellent organizational and problem-solving skills with the ability to manage competing priorities.
• Strong written and verbal communication skills, including the ability to explain technical information to varied audiences.
• Ability to build effective relationships across all levels of an organization.
• Ability to remain calm, professional, and approachable when managing challenging situations.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. When you join McLeod, you're joining a company that - with a clear vision, strong leadership, and a commitment to investing in our people.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.